Refund policy

Please contact us with any problems with your candle within 14 days of delivery.  We can accept candles unused or slightly burned.  If the candle is damaged during shipment, we will replace. If you are unhappy with your purchase, please return it for a refund or exchange for a new candle. 

Also, please know the first return or exchange shipping is on us.

To be eligible for a return, your item must be in the same condition that you received it.  Unused or slightly used.  Please return with tags and the original packaging.  You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sv@blkoasiscandles.com. Please note that returns will need to be sent to the following address: 15017 North Dale Mabry Hwy, STE 1227, Tampa, FL 33618.

Also, please know the first return or exchange shipping is on us.

Upon your request, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sv@blkoasiscandles.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is received, please notify us of the new candle you wish to receive.

We want you to enjoy your candle or candles to the fullest.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sv@blkoasiscandles.com.

Thank you for your support,

Samantha (Owner)